Privacy Policy

At Addiction Perfumes, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website or purchasing from us, you agree to the practices described below.

1. Information We Collect

a. Personal Information

We may collect the following personal details when you interact with our website or place an order:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party gateways)
  • Order history and preferences

b. Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Device type and browser information
  • Pages visited, time spent, and actions taken on our website
  • General location (city/region), not precise location

c. Tracking & Advertising Data

We use tracking tools to understand user behavior and run targeted ads. These tools may collect:

  • Interaction data (clicks, pages viewed, time on site)
  • Device and browsing activity
  • Ad performance metrics

This includes data collected through:

  • Meta Pixel (Facebook & Instagram)
  • Google Ads & Google Analytics
  • Cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

Order & Service Purposes

  • Process, confirm, and deliver your orders
  • Send you order updates, confirmations, and shipping details
  • Provide customer support

Business & Website Improvements

  • Improve website performance and user experience
  • Analyze trends, traffic, and purchasing patterns
  • Develop new products and services
  • Marketing & Retargeting

With your consent, we may use your data to:

  • Send promotional emails or offers
  • Show personalized ads using Meta Pixel, Google Ads, and remarketing tools
  • Measure the effectiveness of ads and marketing campaigns

You may opt out of marketing communications anytime.

3. Cookies & Tracking Technologies

We use cookies to:

  • Improve website loading and performance
  • Store your preferences (such as cart items)
  • Analyze website usage
  • Display personalized advertisements

You can disable cookies through your browser settings, but some website features may not work properly.

4. How We Share Your Information

We do not sell or trade your personal data. We only share it with trusted service providers who help operate our business, such as:

  • Payment processors
  • Courier and delivery companies
  • Marketing and analytics tools (Meta, Google)
  • Website hosting services
  • These partners are required to protect your data and may only use it for the services we rely on them for.

5. Data Security

We use industry-standard security measures to protect your data, including:

  • Secure servers
  • Encrypted payment processing
  • Restricted access to personal information

While we take strong precautions, no online system is 100% secure. However, we continuously work to keep your data safe.

6. Your Rights & Choices

You have the right to:

  • Access your personal information
  • Update or correct your details
  • Request deletion of your data
  • Opt out of marketing emails
  • Disable cookies or tracking tools

To make any of these requests, simply contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website means you accept the updated policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at:

Email: contact@addiction.com.pk